01 / LISTENUnderstand the situation.
We clarify goals, constraints, stakeholders and what has already been tried. We compare the stated problem with the experience of the people doing the work.
Useful outputA shared statement of the problem and the decision to be made.
02 / DIAGNOSEFind the gap.
We test assumptions, separate causes from symptoms and examine dependencies, risks and options. Where evidence is incomplete, we make that uncertainty visible.
Useful outputPriorities, trade-offs and choices a leader can act on.
03 / ACTMove forward deliberately.
We agree a proportionate plan with owners, decisions and measures. When useful, we support execution, review what changes and adjust the path.
Useful outputA practical next-step plan and a rhythm for checking progress.
This is a working approach, not a promise that every engagement will use the same scope or deliverables.